Category
Multi-Factor Authentication Settings
What Is Multi-Factor Authentication?
Multi-factor authentication (MFA) is a secure login method that requires both your ID/password and an OTP (One-Time Password) verification. To enhance account security, MFA will be applied to all company users starting March 17, 2025. - After this date, group shared accounts will no longer be supported, and only individual accounts can be used to access the service. - From the effective date, you must complete the MFA process to log in.When logging in, an additional page for MFA setup will appeaCan I Use a Method Other Than My Mobile Phone for Authentication?
Registering the Authentication Code in Chrome Browser We understand that opening the app and entering the OTP code every time you log in can be inconvenient.We kindly ask for your understanding, as this process is essential to protect your personal information. 🙇🏻♀️ If you find mobile authentication cumbersome, try registering your OTP in Chrome Browser.You can check the authentication code directly in your browser without using an app — making the process much simpler.Our team also uses this methoHow to Set Up Multi-Factor Authentication
Before using the service, you must first register your multi-factor authentication (MFA) method. Register Multi-Factor Authentication - When logging in with a company account, you’ll be prompted to add an authentication method. - Follow the steps to add your OTP authentication before accessing the service. - If you don’t complete the registration, you won’t be able to access certain pages or use the service. Step 1. Go to the Multi-Factor Authentication Management Page Click [Add OTP AuthenticatRegister Multi-Factor Authentication
To enable multi-factor login, you must first register your authentication method.An authentication method refers to a tool or app that issues your OTP (One-Time Password) security code.By setting up two-step authentication, you can significantly enhance account security. Which Authentication Method Should I Use? Most users install Google Authenticator or Twilio Authy on their mobile devices. You can freely choose the app you prefer. Please note that some apps may require a paid subscription. InForgot Your Authentication Method? – Recover OTP
Forgot Your Authentication Method? – Recover OTP If you’re unable to log in using your registered authentication method, you can recover access through the OTP recovery process.Choose your preferred recovery method and complete verification to restore access. - Backup Code: Use one of the 6-digit backup codes (issued when OTP was first registered). - Email Verification: Receive a recovery email at your registered account address and regain access through the link. After signing in via recovery,I Want to Change My Authentication Method
- To change your authentication method, go to Account Management → Multi-Factor Authentication Management,then click Delete OTP and re-register a new one. - When you delete your OTP, all previously issued backup codes will also be deleted. - After re-registering, use the newly issued backup codes for future recovery.Can I Choose to Enable or Disable Multi-Factor Authentication?
Disabling MFA